GuardianNx TechSolutions Pvt. Ltd. (“GuardianNx”, “we”, “our”, “us”) operates the website www.guardiannx.com offering cybersecurity solutions, digital products, and consulting services.

This Shipping and Delivery Policy explains how and when customers will receive their purchased digital products and service confirmations.

By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

1. Scope of Policy

This policy governs the delivery, access, and fulfillment of all:

• Digital products: eBooks, toolkits, templates, compliance documents, reports, training materials, and other downloadable or view-only content.

• Services: Cybersecurity advisory, consultations, workshops, training programs, and subscriptions.

• Hybrid offerings: Services bundled with downloadable resources or learning materials.

2. Digital Product Delivery (eBooks, Toolkits, Templates, Reports)

2.1 Mode of Delivery

All digital products are delivered electronically.
You will receive:

• A download link or access credentials via the email ID provided during checkout.

• Access to a secure client portal or link (if applicable) to view or download your purchase.

No physical shipment or courier delivery applies to digital goods.

2.2 Delivery Timeframe

• Delivery is typically instantaneous upon successful payment confirmation.

• In rare cases (e.g., payment verification delay, network issue, or email delivery failure), access may take up to 2 working hours.

• For bulk or corporate orders, delivery access may take up to 1 business day, depending on customization or volume.

If you haven’t received your digital file within 24 hours, please contact support@guardiannx.com with your payment details.

2.3 File Formats and Compatibility

All digital content is provided in standard, widely accessible formats (PDF, DOCX, XLSX, PPTX, ZIP, etc.).
It is your responsibility to ensure your device can open these formats. GuardianNx does not guarantee compatibility with outdated or unsupported software.

3. Service Delivery (Consultations, Workshops, Advisory Sessions)

3.1 Confirmation Process

Upon successful booking or payment:

1. You will receive an email confirmation containing session details, booking reference, and contact information.

2. A calendar invite or scheduling link will be shared within 24–48 hours for your selected date/time.

3. For corporate or custom services, our representative will contact you within 2 business days to finalize logistics.

3.2 Mode of Service Delivery

Services are typically delivered through one or more of the following:

• Virtual Meetings: Google Meet, Zoom, Microsoft Teams, or similar secure conferencing platforms.

• On-site Engagements: For enterprise clients (subject to mutual agreement and written confirmation).

• Workshops/Training: Conducted online or in-person based on the event description at purchase.

All access details (meeting links, materials, credentials) are shared via your registered email ID.

3.3 Delivery Timelines

• Consultations: Scheduled as per slot availability after payment confirmation.

• Workshops & Training: Conducted on pre-announced dates.

• Enterprise Advisory or Projects: Delivery timelines are defined in the service agreement or project proposal.

4. Access and Account Responsibility

• Customers must provide a valid and active email ID during checkout.

• GuardianNx is not responsible for failed deliveries due to incorrect or inactive email addresses.

• Once digital content or service access is granted, it is considered delivered and fulfilled.

• Customers are responsible for maintaining the confidentiality of their access credentials or links.

5. Delivery Issues and Resolution

If you experience any of the following:

• Did not receive your digital product or service confirmation within the expected timeframe.

• Received an incorrect file or broken link.

• Unable to access service details due to a technical issue.

Please contact support@guardiannx.com within 7 days of purchase, including your:

• Order ID

• Transaction details

• Registered email ID

• Brief description of the issue

Our support team will verify and respond within 2 business days.
If the issue is on our end, we will reissue the digital product or reconfirm the service access promptly.

6. Delays or Non-Delivery

While we strive for instant digital fulfillment, certain delays may occur due to:

• Internet or payment gateway disruptions.

• Email delivery blocked by spam filters.

• High traffic during promotional periods.

• Manual verification for bulk or customized orders.

GuardianNx shall not be held responsible for such external or technical delays beyond our reasonable control. However, we ensure best-effort resolution within 24 hours of being notified.

7. Physical Deliveries (If Applicable in Future)

If GuardianNx introduces physical shipments (e.g., printed toolkits, merchandise, or workshop materials):

• Products will be shipped via registered courier partners (DTDC, Blue Dart, India Post, etc.).

• Shipping timelines and charges will be displayed during checkout.

• Tracking details will be provided via email once dispatched.

• Delivery times may vary by location (typically 3–10 business days across India).

Currently, GuardianNx does not offer physical shipping, and all orders are digitally fulfilled.

8. International Access

Our digital products and virtual services are available worldwide unless restricted by law.
All prices are shown in Indian Rupees (INR) and inclusive/exclusive of applicable GST as per checkout details.
International customers are responsible for any currency conversion fees or bank charges applied by their payment provider.

9. Failed Deliveries or Expired Links

• Download links typically remain active for 7 days from the time of purchase (unless stated otherwise).

• If your link expires before you can download the file, you may request a one-time reactivation by contacting support@guardiannx.com with your order ID.

• Re-delivery beyond this period is subject to verification and discretion of GuardianNx.

10. Refund and Replacement

GuardianNx’s Cancellation and Refund Policy governs all refund-related matters.
In cases where delivery cannot be completed due to technical or operational failure on our part, a replacement productor full refund (as applicable) will be provided after verification.

For details, refer to the Cancellation and Refund Policy.

11. Contact Information

For any delivery or shipping-related queries, please reach us at:

GuardianNx TechSolutions Pvt. Ltd.
Email: support@guardiannx.com
Billing Queries: billing@guardiannx.com
Registered Office: [Insert Address]
Website: https://www.guardiannx.com

12. Legal Jurisdiction

This Shipping and Delivery Policy is governed by the laws of India, with jurisdiction under the Courts of Pune, Maharashtra.
GuardianNx reserves the right to amend or update this policy at any time. Any changes will take effect immediately upon posting on the website.

13. Customer Acknowledgement

By purchasing any product or service from GuardianNx:

• You confirm that you understand digital deliveries are fulfilled electronically.

• You agree that delivery is complete once the digital file, access link, or confirmation email is sent to your registered address.

• You acknowledge responsibility for providing accurate contact details and maintaining access to your registered email.